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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

This overwhelming majority demonstrates that service excellence transcends other considerations and has a big influence on brand views. In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build.

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How to Spot Trends Early and Pivot Your Marketing Strategy

Workamajig

Keeping a keen eye on macro developments is crucial for running a better business, and, by proxy, better campaigns. Brands, retailers, and reviewers who deal in VR headsets. Follow Influencers. Influencers, for better or for worse, shape trends (and the resulting demand). Track Online Retailers.

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