What is IT Service Management?
The IIL Blog
JANUARY 24, 2024
As governments and organisations began to utilise IT to run their organisations, the concepts of ‘services’ began to evolve. Figure 1: A comparison of professions As I write in 2024, ITSM has been used for approximately 40 years. ITIL v2 followed this in 2001, ITIL v3 in 2007, and ITIL 4 in 2019.
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