Service Management and The Post Office Scandal
The IIL Blog
MAY 14, 2024
This isn’t a hypothetical situation you’re imagining; it is where I found myself in mid-April of 2024 at The Service Desk and Support Show. BBC News (Apr 2024) There is so much to say about the role service management played during the issues with the computer system. Governance and process often come across as cold.” If not, why not?
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