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Service Management and The Post Office Scandal

The IIL Blog

This isn’t a hypothetical situation you’re imagining; it is where I found myself in mid-April of 2024 at The Service Desk and Support Show. BBC News (Apr 2024) There is so much to say about the role service management played during the issues with the computer system. Governance and process often come across as cold.” If not, why not?

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How to do customer acquisition the right way in 2024

Planio

12 customer acquisition channels How to create a winning customer acquisition strategy in 2024 1. Customer reviews & testimonials. Reviews and testimonials, whether on your website or social media channels, are a great way to build trust and move a customer closer to a buying position. Identify your ideal customer 2.

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Escaping the Feature Factory

Scrum.org

Preorder the Scrum Anti-Patterns Guide book now for delivery in January 2024! ?️ Overemphasis on Utilization : Prioritizing keeping teams busy with feature work over allowing time for creativity, exploration, and addressing technical debt also contributes to a feature factory environment.

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5 Agile Methodologies for Project Managers that are not Scrum Framework

Project Pulse Journal

Understanding these top five Agile methodologies that are not Scrum Framework: Kanban, Extreme Programming (XP), Lean Software Development, Feature-Driven Development (FDD), and Dynamic Systems Development Method (DSDM) is crucial for any team or individual looking to implement Agile practices effectively.

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Scrum Anti-Patterns GPT

Scrum.org

Setting up the Session for the Scrum Anti-Patterns GPT Disclaimer: I ran the session on the Scrum Anti-Patterns GPT on Sunday, February 25, 2024, from 11:05 am CET to 12:25 pm CET on the model GPT-4. Command-and-Control Culture : A culture rooted in traditional management methods, leading to top-down decisions without team consultation​​.

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3 Continuous Improvement Strategies to Boost Your Project Management Skills

Project Pulse Journal

By: Hajime Estanislao, PMP, CSM Are you overwhelmed by the rapid shifts in industry demands and the swift pace of technological progress? Enhanced Adaptability to Change Continuous improvement helps organizations quickly adapt to new technologies, market demands, and regulatory changes.

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Problem-solving for Project Managers

Project Pulse Journal

An example would be the knowledge of Lean Six Sigma methodology, which encapsulates critical aspects of reducing waste and variation, which contribute to possible defects or inefficiencies. Implement and Monitor Execute and review the chosen solution. Data analytics contribute to the implementation of such a framework.

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