What is IT Service Management?
The IIL Blog
JANUARY 24, 2024
Figure 1: A comparison of professions As I write in 2024, ITSM has been used for approximately 40 years. LEAN processes emerged in 1991, with the Agile Manifesto launched by a group of software engineers in 2001. No wonder we have much growing up to do, and relatively little is known about our profession.
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