customer-support 
Proofhub
AUGUST 1, 2023
Are you eager to boost your business’s conversion rates, foster unwavering customer loyalty, and skyrocket your profitability? The secret to achieving these goals lies in optimizing your B2B customer journey map. What is B2B Customer Journey Optimization? This complexity necessitates the optimization of each customer experience.
Scrum.org
AUGUST 1, 2023
These questions probe beyond the mere mechanics of Scrum; they touch upon the ownership of an entity that realizes value when a customer engages with it. This line represents your real value stream, encapsulating your customer's journey, and illuminates what you should genuinely be concerned about as a Product Owner. What is a Product?
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Planio
AUGUST 1, 2023
Customer service teams 5. A good strategy helps you deliver value to your customers, employees, or shareholders (or a mixture of all three). Without strategy, your work will be directionless and misaligned with customer needs. A competitor bank experiences a breach in its security systems, exposing its customer data.
Teamweek
AUGUST 1, 2023
Being able to work efficiently with databases is an essential skill for a data analyst to support business intelligence and data-driven decisions. The top ones today include: R : Used in most statistical analysis applications and has a big, supportive community since it’s an open-source language.
Advertiser: HealthCar
Support your team members' career transition with Career Star Accelerator Bootcamp: Custom Resume & LinkedIn Revamp + 6 Weeks of Career Coaching. Facing layoffs in your organization?
PM Times
AUGUST 1, 2023
All projects are engagements among project managers, performers, clients, sponsors, functional managers, and “customer care” people in sales and support roles.
Speaker: Suzie Prince, Head of DevOps, Atlassian
In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace.
Speaker: Ryan McInerny, CAMS, FRM, MSBA - Principal, Product Strategy
Join this exclusive webinar with Ryan McInerny to learn: Cryptocurrency asset market trends How to manage risk and compliance to serve customers safely Best practices for identifying crypto transactions and companies Revenue opportunities with custody arrangements, brokerage fees, account maintenance fees, and lending The roadmap needed for successful (..)
Advertiser: ZoomInfo
How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
Speaker: Peter Monkhouse, Founder, NewGenP
The relationship between products and projects and product owners and project managers will be explored in an iterative environment that focuses on delivering products that add value to customers. Design a project execution approach to support product development. Describe how project managers and product owners support each other.
Speaker: Cait Porte, SVP Product and Customer Experience, Zmags
Gathering support for a product feature or enhancement is a critical skill for Product Managers. Talking to customers, working with key stakeholders in the business and convincing development that a feature is necessary can be a daunting task.
Speaker: Luke Freiler, CEO and co-founder of Centercode
After weathering recessions with a wide range of iconic customers, CEO and Product Manager Luke Freiler has seen first hand the impact the Voice of the Customer has had in making or breaking tech companies during hard times. Scaling testing processes to support release schedules that are bursting at the seams.
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