2016 2025 Influencer Risk Management 
LiquidPlanner
APRIL 3, 2018
Top Project Managers Focus on EQ. Consultant and business coach Patrick Mayfield’s research found that most project managers spend between 8 and 12 percent of their time on people-focused activities. Related: 2018 Project Management Trends to Watch. The Dark Side of Emotional Intelligence.
Digite
SEPTEMBER 20, 2018
He says, “The difference today is that machines are going after people with college degrees, political influence and Twitter accounts. The Microsoft State of Global Service 2016 , found that 60% of consumers stopped interacting with a company, just because they had a bad experience of customer service. But this is normal.
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