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The Real Impact of Emotional Intelligence in Project Management

LiquidPlanner

In spite of its potential to influence and even undermine a project, many in the project management profession insist that EQ is critical to effective project management. A 2016 report from the World Economic Forum on the future of jobs found that skills that were high on the must-have lists today will be less needed or disappear by 2020.

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Digital Transformation & Artificial Intelligence: Is your Organization ready?

Digite

He says, “The difference today is that machines are going after people with college degrees, political influence and Twitter accounts. The Microsoft State of Global Service 2016 , found that 60% of consumers stopped interacting with a company, just because they had a bad experience of customer service. But this is normal.