What Is a Service-Level Agreement? (Example & Templates Included)
NOVEMBER 17, 2023
A service level agreement, often abbreviated as SLA, is used in IT and professional services to define what a vendor is expected to do. It’s part of the contract between any technology vendor and sets up what will be levied upon them if the agreement isn’t upheld. First, let’s explore the definition of an SLA in greater detail, including the different types of service agreements and why they’re so important.