Remove 2001 Remove Governance Remove Leadership Remove Software Engineering
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Without a Root Cause Analysis, No Corrective or Preventive Action is Credible - Part 1

Herding Cats

There are some more definitions needed before we get started, Stakeholder is a term taken from Dr. Stephen Covey's Principle-Centered Leadership , describing all persons who have a stake in the success or failure of an enterprise or group. What Are Problem Causes of Software Projects? 1/2, 2001, pp. Lehtinen and Mika V.

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What is IT Service Management?

The IIL Blog

Most of these roles were based on aspects of IT operation, such as mainframe operation and maintenance, which later evolved into software development and commercialisation. As governments and organisations began to utilise IT to run their organisations, the concepts of ‘services’ began to evolve.

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