ITIL for Project Managers – Should you?
Online PM Courses
NOVEMBER 11, 2018
And one of those services is Information Technology: IT. ITSM: Defines the services and service levels the organization needs. Keeps services under review to ensure they will continue to meet future needs. The ITIL Refresh Project issued ITIL Version 3 in 2007. IT Service Management (ITSM) does four things.
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