The unbreakable bond: How outstanding service = brand loyalty
Rebel’s Guide to PM
AUGUST 8, 2023
In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. Deskpro COO, Paul Davies, emphasizes the significance of prioritizing customer experience as a central growth strategy. User stories can help project teams put customer needs at the heart of what they build. year on year [iii].
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