Remove Change Management Remove Governance Remove Information Technology Remove Monitoring
article thumbnail

IT Service Management (ITSM): Frameworks, Processes & Phases

ProjectManager.com

Information technology (IT) involves the use of computers, digital storage, networking and other physical devices, infrastructure and processes to create, process, store, secure and exchange electronic data. IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them.

Process 328
article thumbnail

Managing IT Processes: A Guide to Enhanced Efficiency

Wrike

This article will provide a comprehensive guide to managing IT processes and improving efficiency. Understanding IT Process Management IT process management involves the systematic planning, implementation, monitoring, and improvement of IT processes within an organization.

Process 36
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mastering Effective IT Services Management

Wrike

Understanding the Basics of IT Services Management IT services management refers to the activities, processes, and practices involved in planning, implementing, operating, and controlling information technology services within an organization. Invest in change management. Allocate sufficient resources.

article thumbnail

ITIL for Project Managers – Should you?

Online PM Courses

And one of those services is Information Technology: IT. IT Service Management (ITSM) does four things. ITIL itself has a definition of ITSM: “The implementation and management of quality IT services that meet the needs of the business. Generic representation of the components of IT Service Management (ITSM).

article thumbnail

Complete Collection of Project Management Statistics 2015

Wrike

Government – Federal. Information/. Technology. Management Consulting. Government – City/State/Local. Information/Technology – 67%. Top 5 PPM Functions: Portfolio tracking & performance monitoring – 75%. PPM process implementation & management – 61%. [13]. 116,100. . 113,000.

2015 60
article thumbnail

Compendium of Works to Increase Probability of Project Success

Herding Cats

Cost, Schedule, and Technical Performance Management (#CSTPM). Governance (#Governance). Earned Value Management (#EVM). Integrating Agile and Earned Value Management (#AEVM). Project Governance - project management is a well-defined concept found in many guidebooks and Bodies of Knowledge.