In-Depth: What a Social Systems Perspective Teaches us About Change
Scrum.org
AUGUST 28, 2020
A similar result was found in a study at Google of more than 180 teams over a period of 2 years (reported in Duhigg, 2016). Because the work was highly standardized, with prepared call-scripts and detailed call-time metrics, office policy was designed to reduce social interaction to a minimum. psychological safety alone was enough.
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