What is IT Service Management?
The IIL Blog
JANUARY 24, 2024
ITSM is strategising, designing, and operating IT services for your colleagues and customers; it’s about handling the risk for your customers, managing the design of IT services, and co-creating value to enable desired customer outcomes. ITIL v2 followed this in 2001, ITIL v3 in 2007, and ITIL 4 in 2019.
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