IT Service Management (ITSM): Frameworks, Processes & Phases
ProjectManager.com
OCTOBER 24, 2023
IT service management (ITSM) is the process of how those services meet the needs of the end users who employ them. Before we get into framework processes and phases, let’s more fully define the meaning of ITSM and why it’s important. What Is IT Service Management (ITSM)?
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