Sun.Dec 31, 2017

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Lessons in customer service from my Xmas getaway

Kiron Bondale

My son and I just enjoyed a few days of sunshine, good food and great customer service at a Caribbean resort. Our journey home made for a jarring return to reality thanks to the more than fifty degree drop in outside temperature but also due to the poor customer service provided by the airline. For my last post of 2017, I thought I’d share one bouquet and two brickbats in the hopes of encouraging more of the former and a lot less of the latter in 2018.

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Book of the Month

Herding Cats

I got a book management application for Christmas from our daughter. Book Buddy. Going through the ~1,000 books in the house (I'm the son of a University Librarian) I came across this book. I got this book from my High School physics teacher in the mid 60's. She got us jobs as interns, doing office work on Project Nerva. I came across a DVD of that project at a Space Comm conference in Colorado Springs a few years ago, where the people in the NASA booth, where not even born when I was copying d