customer-support 
Scrum.org
JUNE 20, 2022
It seems that when you flip a Product Backlog Item to describe the customers, the outcome sought, and a way to measure it, people are more likely to seek the help and support of others. . Perhaps it highlights a lack of trust or an inability to measure what success looks like and support incremental progress toward that.
Scrum.org
JUNE 20, 2022
Scrum Masters will be more successful once they understand that we are not getting paid to practice Scrum but to improve the lives of our customers. The risk of the Scrum team living in a “bubble,” loving their solution more than the customers’ problems, increases. Background Theses on the Sprint Review. Be creative!
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MPUG
JUNE 20, 2022
Customer request. Every project should have a primary customer or sponsor. The project sponsor usually provides the guidance and financial support for the project. Quality Management is oriented to the customer and made up of two key parts: quality assurance (QA) and quality control (QC). Competitive forces. Social need.
Planio
JUNE 20, 2022
Ignoring customer insights. Do your customers or users love it? It’s so easy to say yes to everything when you’re trying to please customers or stakeholders. Ignoring customer insights. Your customer will tell you what they want. How can ignoring your customers kill projects? Unclear objectives. Scope creep.
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Speaker: Suzie Prince, Head of DevOps, Atlassian
In an ever changing world Product Managers are being pushed now, more than ever, to keep up with business and customer demands. Luckily, the culture of DevOps and the practice of Continuous Delivery supports product managers and their teams as modern software development evolves at a rapid pace.
Speaker: Ryan McInerny, CAMS, FRM, MSBA - Principal, Product Strategy
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How AI-powered analytics are leading to more intriguing and satisfying customer interactions. The growing demand among buyers for open marketing platforms that can support “BYOD” (bring your own data).
Speaker: Peter Monkhouse, Founder, NewGenP
The relationship between products and projects and product owners and project managers will be explored in an iterative environment that focuses on delivering products that add value to customers. Design a project execution approach to support product development. Describe how project managers and product owners support each other.
Speaker: Cait Porte, SVP Product and Customer Experience, Zmags
Gathering support for a product feature or enhancement is a critical skill for Product Managers. Talking to customers, working with key stakeholders in the business and convincing development that a feature is necessary can be a daunting task.
Speaker: Luke Freiler, CEO and co-founder of Centercode
After weathering recessions with a wide range of iconic customers, CEO and Product Manager Luke Freiler has seen first hand the impact the Voice of the Customer has had in making or breaking tech companies during hard times. Scaling testing processes to support release schedules that are bursting at the seams.
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