The unbreakable bond: How outstanding service = brand loyalty
Rebel’s Guide to PM
AUGUST 8, 2023
In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build. All those ideas can also apply to initiatives that support internal project customers – staff need decent self-serve help too! year on year [iii].
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