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Without a Root Cause Analysis, No Corrective or Preventive Action is Credible - Part 1

Herding Cats

But before going further, let's establish the definitions we need to understand and apply Root Cause Analysis needed to discover the corrective and preventive actions to increase the probability of project success - especially Software Project Success. Gano, Atlas Books, 2007. What Are Problem Causes of Software Projects?

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What is IT Service Management?

The IIL Blog

Most of these roles were based on aspects of IT operation, such as mainframe operation and maintenance, which later evolved into software development and commercialisation. ITIL v2 followed this in 2001, ITIL v3 in 2007, and ITIL 4 in 2019. Service Integration and Management, aka SIAM, was developed in 2005.

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Raise No More Devils: Improving Organizational Capacity

Leading Agile

The title is based on a quote from the 2007 movie, Ghost Rider. Connection with Software Development. Software development teams often find themselves tangled up with more work than they can handle gracefully, if at all. The two fight briefly. Conceptually, it’s simple. Practically, it can be challenging.