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What is IT Service Management?

The IIL Blog

ITIL v2 followed this in 2001, ITIL v3 in 2007, and ITIL 4 in 2019. LEAN processes emerged in 1991, with the Agile Manifesto launched by a group of software engineers in 2001. As ITSM evolved, so did the ways of delivering Information Technology services. Service Integration and Management, aka SIAM, was developed in 2005.

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Implications of Artificial Intelligence on Project Management

The IIL Blog

He served on the Global Board of Directors Project Management Institute Global Board of Directors from 2007-2012 and was elected Board Chair in 2010. He additionally served as Director of Civil Agencies at Carnegie Mellon University’s Software Engineering Institute and as Senior Vice President at Booz Allen Hamilton.

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Money is important, but it is not what drives me

Gunther Verheyen

Money was not what drove my wife and I when I gave up my position as software engineer and aspiring project manager in favor of running a bookshop (1996). It wasn’t when we gave up on my wife’s income to allow her to develop her creative talents (2007).

2001 67
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Raise No More Devils: Improving Organizational Capacity

Leading Agile

The title is based on a quote from the 2007 movie, Ghost Rider. How do you organize people around products or value streams when you aren’t sure what those are, when leadership has never conceptualized the business in those terms? The two fight briefly. Conceptually, it’s simple. Practically, it can be challenging.

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Without a Root Cause Analysis, No Corrective or Preventive Action is Credible - Part 1

Herding Cats

There are some more definitions needed before we get started, Stakeholder is a term taken from Dr. Stephen Covey's Principle-Centered Leadership , describing all persons who have a stake in the success or failure of an enterprise or group. Gano, Atlas Books, 2007. What Are Problem Causes of Software Projects?

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