6 Barriers to customer centricity
Rebel’s Guide to PM
JANUARY 30, 2022
This is an edited extract from Customer-Centric Project Management by Elizabeth Harrin and Phil Peplow (Gower/Routledge, 2012). They are: Time Transparency Team Title Type of organization Technique. Issues can be agreed, status discussed, priorities defined and customer satisfaction scores obtained in a 15–minute phone call.
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