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How to deal with difficult clients effectively

Proofhub

Customers not only claimed that poor customer service experiences made them feel dissatisfied, upset, and angry, but they also said that 65 percent of them had switched to a different brand as a result of a bad encounter. Giving a quick answer confirms the client and develops a clear line of contact right away.

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Creating a Risk-Adjusted Backlog

Leading Answers

This article explains what a risk-adjusted backlog is, why they are useful, how to create one and how teams work with them. ' In deciding which feature to develop first, those with the highest economic value are selected. I do not think the teams have been weak at threat avoidance. What is a Risk-Adjusted Backlog?

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How to deal with difficult clients effectively

Sandeep Kashyap

Customers not only claimed that poor customer service experiences made them feel dissatisfied, upset, and angry, but they also said that 65 percent of them had switched to a different brand as a result of a bad encounter. Giving a quick answer confirms the client and develops a clear line of contact right away.

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10 Hiring Mistakes that Cost You Time & Money

Teamweek

The quote is a reminder of the importance of hiring the best talent to build a high-performing and successful team. While we don’t have any more recent research, a 2012 study says that employees become fully productive after about eight months on the job. Further Reading: Developing Internal Mobility Strategy: 6 Best Practices 3.

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Risk Management Resources

Herding Cats

Risk Management is essential for development and production programs. This blog page is dedicated to the resources used to assess risks, their impacts, and handling strategies for software-intensive systems using traditional and agile development methods. Effective Risk Management 2 nd Edition , Edmund Conrow, AIAA, 2003.

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A Compendium of Risk Management Resources

Herding Cats

This blog page is dedicated to the resources used to manage the risk encountered on software-intensive systems using traditional and agile development methods. Let's start with a critical understanding of the purpose of managing risk on software development projects. Risk Management is essential for development and production programs.

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Sustain Your PMO: Nine Easy Lessons

The Lazy Project Manager

Having the right ‘head’ of the PMO is also critical, in Leading Successful PMOs the top five attributes for a great PMO leader were explored: The good PMO leaders must champion project management and project managers across their organisation as well as believing in the business strategy. Strategy execution and business transformation.

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