What is IT Service Management?
The IIL Blog
JANUARY 24, 2024
Information Technology is a young industry with several even younger career paths, one of which is Information Technology Service Management (ITSM). As IT became mainstream in the latter half of the 20 th century, so did several job roles within the industry. ITIL v2 followed this in 2001, ITIL v3 in 2007, and ITIL 4 in 2019.
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