What is IT Service Management?
The IIL Blog
JANUARY 24, 2024
It was way back in 1989 that the first version of the Information Technology Infrastructure Library, aka ITIL, emerged. ITIL v2 followed this in 2001, ITIL v3 in 2007, and ITIL 4 in 2019. LEAN processes emerged in 1991, with the Agile Manifesto launched by a group of software engineers in 2001.
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