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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

This overwhelming majority demonstrates that service excellence transcends other considerations and has a big influence on brand views. In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build.

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VRIO Framework Analysis For The Strategic Project Manager

The Strategic Project Manager

When other firms possess similar resources or capabilities, a firm cannot achieve a sustained competitive advantage. It helps firms assess their strengths and weaknesses relative to competitors. It helps to identify areas where they have a sustainable competitive advantage.

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The Buyer Value Equation, Strategy, & Project Management

The Strategic Project Manager

Finally, it looks at the impact and application of the Buyer Value Equation framework for developing strategy and managing projects. It also includes continued support and maintenance to sustain the value. Quality can significantly influence the perceived value of a product or service.

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The John Kotter Change Management Model for Strategic PM’s

The Strategic Project Manager

John Kotter , a change management expert and Harvard Business School professor, developed a now well-known 8-step change management model, published in his 1996 book “Leading Change.” In this stage, like the completion of a project, you hand over the change to operations, which needs to sustain the change. Create Urgency.

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Working Remotely? This Will Hit You Next!

Scrum.org

Despite the rapidness of the change, moving to remote worked surprisingly well for many teams, because they were used to some degree of remote work before. Especially development teams and technology firms in general have many years of experience with allowing their workforce to do their jobs from wherever and whenever they like.

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Skills Of A CEO – Within Reach Of A Strategic PM?

The Strategic Project Manager

While CEO’s can sometimes have a bad reputation in terms of politics and ethics, most – and the best – really do not. Skills of a CEO: Skills & Attributes Most Important for a CEO The above video provides a quick an impactful introduction and got me thinking. Of course, there’s more!

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Matrix Management for Strategic Projects

International Institute for Learning

Strategic projects may focus on the long-term needs of each senior manager and long-term corporate sustainability. The intent is to build cross-functional project teams. The situation is further complicated if the team members are subjected to different sets of constraints and instructions they must adhere to. vertical) units.