customer-support 
International Institute for Learning
DECEMBER 7, 2022
In the past five years, there have been numerous articles discussing how Artificial Intelligence (AI), can and will benefit the field of project management. Customer Reaction. External customers may not be supportive of the influence and decisions that AI software might have on their projects. Harold Kerzner.
Rebel’s Guide to PM
AUGUST 8, 2023
One irrefutable reality stands out in the fast-paced world of business, where competition is tough and consumer expectations continue to evolve: outstanding service is the cornerstone that holds the customer/brand connection together. And unsurprisingly, excellent service is the key to making customers come back time and time again.
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Project Pulse Journal
FEBRUARY 1, 2024
It prioritizes risks based on their potential consequence(s) in meeting the customer/client requirements to achieve project outcomes. Simplicity : It provides a straightforward approach to assessing risks without the need for complex mathematical calculations, making it more efficient than quantitative modeling (Kerzner, 2017).
Rebel’s Guide to PM
JANUARY 24, 2022
Remote work has always been part of the project ecosystem, from off-shoring and near-shoring development and customer services but now even the colleague who lives down the road is likely to be in her home office at least some of the week. Read up on change management – learn what it is and how to best apply it to projects.
Scrum.org
MARCH 19, 2023
When OpenAI released its new LLM model GPT-4 last week, I could not resist and signed up for $20 monthly. models: The first experiment compares the Scrum Guide 2017 to the Scrum Guide 2020 The second experiment is designing a Retrospective exercise The third experiment is to help a new Scrum team to design a Definition of Done.
Scrum.org
APRIL 3, 2023
Prepare a detailed description of the exercise, its purpose, the desired outcome, what lessons students will learn, and how to practice the exercise as a workshop facilitator. You designed the class around three Daily Scrum questions from the Scrum Guide 2017, which are no longer recommended.
Teamweek
JULY 6, 2020
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