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What is IT Service Management?

The IIL Blog

ITIL v2 followed this in 2001, ITIL v3 in 2007, and ITIL 4 in 2019. LEAN processes emerged in 1991, with the Agile Manifesto launched by a group of software engineers in 2001. As ITSM evolved, so did the ways of delivering Information Technology services. Service Integration and Management, aka SIAM, was developed in 2005.

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Get to Know InLoox: Konrad – Software Engineer at InLoox Headquarters in Munich

Inloox

Konrad has been working as Principal Architect for InLoox at our headquarters in Munich since 2019. When he is not working on the development of our project management software InLoox, he is an absolute family man and is passionate about space travel, philosophy or experiencing adventures in nature with his family.

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Webinar Recap: Best of Microsoft Inspire 2019

MPUG

Please find below a transcription of the audio portion of Leonardo Nogueira and Larry Mead’s Best of Microsoft Inspire 2019 webinar being provided by MPUG for the convenience of our members. Kyle: Hello everyone, and welcome to today’s MPUG Webinar, the best of Microsoft Inspire 2019. Larry Mead: Fantastic, thanks Kyle.

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Money is important, but it is not what drives me

Gunther Verheyen

Money was not what drove my wife and I when I gave up my position as software engineer and aspiring project manager in favor of running a bookshop (1996). I added my personal mission to it: an independent Scrum Caretaker on a journey of humanizing the workplace with Scrum (2019). Money is important, but it is not what drives us.

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Software Estimating Resources

Herding Cats

“Effort Estimation of Use Cases for Incremental Large-Scale Software Development,” Pareastoo Mohagheghi, Bente Anda, and Reidat Conradi, Proceedings of the 27th international conference on Software engineering. Software Development Effort Estimation using Fuzzy Bayesian Belief Network with COCOMO II,” B. & Zein, S.,

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How to Become an IT Project Manager Without Experience

PM Basics

No course will fill this gap. Once you are surrounded by software engineers, QA, BAs, and so on, you start to learn everything like a sponge. Team Composition on a Software Project. Software Engineers are people who write code (or source code) and do all the mental work to develop a software application.

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Risk Management Resources

Herding Cats

Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Turof, IOP Conference Series: Materials Science and Engineering , 400, 2018.