Unlocking ITIL4: Defining Value and Navigating Career Growth
The IIL Blog
MARCH 5, 2024
Ultimately, you’re probably already measuring the performance of your processes and the services you provide, and you can use those same measures to see if there is any improvement, any increase from the baseline or history of metrics you’re working from. Volume and duration of major incidents Volume of failed changes The list could go on.
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