What is IT Service Management?
The IIL Blog
JANUARY 24, 2024
Most of these roles were based on aspects of IT operation, such as mainframe operation and maintenance, which later evolved into software development and commercialisation. ITIL v2 followed this in 2001, ITIL v3 in 2007, and ITIL 4 in 2019. Service Integration and Management, aka SIAM, was developed in 2005.
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