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What is IT Service Management?

The IIL Blog

LEAN processes emerged in 1991, with the Agile Manifesto launched by a group of software engineers in 2001. Service Integration and Management, aka SIAM, was developed in 2005. ITIL v2 followed this in 2001, ITIL v3 in 2007, and ITIL 4 in 2019.

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Estimating is a Learned Skill

Herding Cats

The same process for estimating is applied to multi-billion dollar projects we work. And the same process is applied to the Scrum development processes on those projects. . Here's some materials that provide the tools and processes needed to learn how to estimate. Laplante, ACM SIGSOFT Software Engineering Notes , Vol.

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Basis of Estimating Software Development

Herding Cats

Software Sizing and Estimating: Mk II FPA , Charles Symons, John Wiley & Sons, 1991. Estimating Software Costs: Bringing Realism to Estimating , Second Edition, Capers Jones, 2007. Estimating Software-Intensive Systems: Projects, Products, and Processes , Richard Stutzke, Addison-Wesley, 2005.

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Software Estimating Resources

Herding Cats

So start here to build your academic foundation, that can be put to work to build a foundation of validated experience of making estimates in the presence of uncertainty and protect yourself from fallacious claims that estimates are a waste, not needed, and produce bad resulting in the decision making process for those paying you to produce value.

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Risk Management Resources

Herding Cats

Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Norton, The Systems Engineering Process Office, MITRE Corporation, 6 June 1999.

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A Compendium of Risk Management Resources

Herding Cats

Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Norton, The Systems Engineering Process Office, MITRE Corporation, 6 June 1999.

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DDSTOP The Saga Continues

Herding Cats

The result was a safety stand down for everyone on the site (5,000 Steel Works), including all us office workers, to get the message about health, safety, and safeguards of the materials and processes on site. . Analytical Hierarchical Process . Some Model-Based Systems Engineering process. The Design Structure Matrix