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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

The strong correlation between excellent service and brand loyalty is also a driver for long-term business success, as the 9 trends explored below explain. In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build.

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Risk Management Resources

Herding Cats

Risk Management is essential for development and production programs. Information about key project cost, (technical) performance, and schedule attributes is often uncertain or unknown until late in the program. 5, September/October 2011. Effective Risk Management 2 nd Edition , Edmund Conrow, AIAA, 2003. De Meyer, C.

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Project Crisis… Are you Ready?

Online PM Courses

It may not be the fault of you and your project team. As practitioners develop their skill, they learn to practice their techniques at three increasing levels of sophistication and subtlety. human error and human weaknesses. predict the possibility of human error/human weaknesses. Marshall Cavendish, 2011) ( US | UK ).

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A Compendium of Risk Management Resources

Herding Cats

This blog page is dedicated to the resources used to manage the risk encountered on software-intensive systems using traditional and agile development methods. Let's start with a critical understanding of the purpose of managing risk on software development projects. Risk Management is essential for development and production programs.

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The Project Communication Plan

MPUG

But good communication grows complex as the scope of the project increases, more people are involved, and teams are scattered around the world. Here are some typical audiences, both stakeholders and ancillary groups, you might include in a communication plan: The project team is the core of communication.

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PMI Are some more equal than others?

The Lazy Project Manager

I see a trend of having more and more people who have more polish than substance giving talks at conferences. It also seems that there is a preference to have talks with broad appeal, this, I feel, has led to a reduced number of more technical talks on advanced topics. So what is my concern and why am I mentioning PMI?

PMI 150
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On Technical Debt And Code Smells: Surprising insights from scientific studies

Scrum.org

Each post discusses scientific research that is relevant to our work with Scrum and Agile teams. Why do software teams?—?despite So I was pleasantly surprised when Carsten Grønbejrg Lützen pointed at a peer-reviewed academic paper by Michele Tufano and his colleagues (2015), called “When and Why Your Code Starts To Smell Bad”.