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How to deal with difficult clients effectively

Proofhub

Customers not only claimed that poor customer service experiences made them feel dissatisfied, upset, and angry, but they also said that 65 percent of them had switched to a different brand as a result of a bad encounter. Giving a quick answer confirms the client and develops a clear line of contact right away.

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Burnout in Project Management

The IIL Blog

Articles are now appearing addressing burnout specifically in a project management environment [Verma (1996), Haynes and Love (2004), Richmond and Skitmore (2006), Pinto et al., 2014), and Jugdev et al., 2014), and Jugdev et al., There is risk that burnout can spread to the entire team if not identified and controlled.

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How to deal with difficult clients effectively

Sandeep Kashyap

Customers not only claimed that poor customer service experiences made them feel dissatisfied, upset, and angry, but they also said that 65 percent of them had switched to a different brand as a result of a bad encounter. Giving a quick answer confirms the client and develops a clear line of contact right away.

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How To Build a Strong Company Culture as a Team Who Hardly Meets Face-to-Face

Proofhub

And in this article, I’ll explain how. You’ll learn the importance of business culture and how this can be degraded from common remote-work challenges , before learning simple, actionable solutions to build a happy, healthy, and productive team. Want to make it easy for your remote teams to stay connected? Sound good?

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Industry, Product, and Technical Knowledge: What Makes a Project Manager an Expert?

Epicflow Blog

As stated in PMI’s Pulse of the Profession® (2014) , inadequate project requirements are the cause of project failure in 37% of organizations. Besides, it will make you better understand the project’s weaknesses and correct them correspondingly. People won’t take you seriously if you don’t understand them. Project Requirements .

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Agency utilization rate: 9 steps to increasing billable time

Resource Guru

The result tells you the percentage of time that your team spends on projects that actually bring in money. A high utilization rate means your team is focused and efficient. Billable hours: These are the hours your team spends on client projects. Billable hours directly contribute to revenue.

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Risk Management Resources

Herding Cats

Risk Management is essential for development and production programs. This blog page is dedicated to the resources used to assess risks, their impacts, and handling strategies for software-intensive systems using traditional and agile development methods. requires making estimates) ? 5, September/October 2011. 255, April 2010.