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How to deal with difficult clients effectively

Proofhub

Customers not only claimed that poor customer service experiences made them feel dissatisfied, upset, and angry, but they also said that 65 percent of them had switched to a different brand as a result of a bad encounter. Giving a quick answer confirms the client and develops a clear line of contact right away.

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How to deal with difficult clients effectively

Sandeep Kashyap

Customers not only claimed that poor customer service experiences made them feel dissatisfied, upset, and angry, but they also said that 65 percent of them had switched to a different brand as a result of a bad encounter. Giving a quick answer confirms the client and develops a clear line of contact right away.

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Risk Management Resources

Herding Cats

Risk Management is essential for development and production programs. This blog page is dedicated to the resources used to assess risks, their impacts, and handling strategies for software-intensive systems using traditional and agile development methods. Effective Risk Management 2 nd Edition , Edmund Conrow, AIAA, 2003.

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A Compendium of Risk Management Resources

Herding Cats

This blog page is dedicated to the resources used to manage the risk encountered on software-intensive systems using traditional and agile development methods. Let's start with a critical understanding of the purpose of managing risk on software development projects. Risk Management is essential for development and production programs.

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The 23 Best Project Management Books For Upgrading Your Career in 2020

Planio

Influence: The Psychology of Persuasion. The Five Dysfunctions of a Team: A Leadership Fable. The best books for building better habits (for yourself and your team). Atomic Habits: An Easy & Proven Way to Build Good habits & Break Bad Ones. Executing: Managing teams and stakeholders and ensuring you hit your deadlines.

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19 Genius Ways to Become More Creative Today

Planio

Let’s say you’re sitting in a meeting with your team. In this guide, we’re going to dispel those myths, run you through the exact process that helps promote creative thought, and then cover 21 specific strategies to help you and your team be more creative, innovative, and imaginative on a daily basis. Step 5: Develop.

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Compendium of Works to Increase Probability of Project Success

Herding Cats

Product Development (#ProdDev). Agile Software Development (#ASD). The following material comes from conferences, workshop, materials developed for clients. Open Loop / Closed Loop Project Controls - project management is a closed loop control system. Cost, Schedule, and Technical Performance Management (#CSTPM).