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How to deal with difficult clients effectively

Proofhub

Customers not only claimed that poor customer service experiences made them feel dissatisfied, upset, and angry, but they also said that 65 percent of them had switched to a different brand as a result of a bad encounter. Giving a quick answer confirms the client and develops a clear line of contact right away.

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In-Depth: The Science On Sustainable Pace, Stress, And Motivation

Scrum.org

How sustainable is your pace as a developer? This has always been a huge struggle for us and most of the teams we’ve been part of. Unfortunately, many developers and development teams still burn more hours than are probably good for them. The initial practice was for developers to work no more than 40 hours a week.

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How to deal with difficult clients effectively

Sandeep Kashyap

Customers not only claimed that poor customer service experiences made them feel dissatisfied, upset, and angry, but they also said that 65 percent of them had switched to a different brand as a result of a bad encounter. Giving a quick answer confirms the client and develops a clear line of contact right away.

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Why Toggl Chose ROWE Over 40 Hour Workweeks

Teamweek

At Toggl, we’ve been living and touting the benefits of working from anywhere since 2014. Not just that, but we’ve also made a big bet on the future of remote work by creating tools that enable distributed teams to be more productive and successful. The only condition is that you can’t slow down other team members who rely on you.

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When complacency creeps in—A story by Holly Davis

Resource Guru

I was working with a competent Lead Developer on one of our biggest clients delivering a rebuild for a platform that we’d been working on for 10+ years. During that time, the Techncial Director and Lead Developer had both moved on. So, some team changes! Download your free copy here. That’s just agency world, right? I heard him.

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Risk Management Resources

Herding Cats

Risk Management is essential for development and production programs. This blog page is dedicated to the resources used to assess risks, their impacts, and handling strategies for software-intensive systems using traditional and agile development methods. Effective Risk Management 2 nd Edition , Edmund Conrow, AIAA, 2003.

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A Compendium of Risk Management Resources

Herding Cats

This blog page is dedicated to the resources used to manage the risk encountered on software-intensive systems using traditional and agile development methods. Let's start with a critical understanding of the purpose of managing risk on software development projects. Risk Management is essential for development and production programs.