article thumbnail

Change Control Board: Roles, Responsibilities & Processes

ProjectManager.com

Customer Service/Technical Support/Help Desk Agents. It’s at this point that the change control board defines the outcome and aim of the change control process. Once you have a cross-section of project stakeholders on board, you want to clearly define their responsibilities. Don’t forget about scope creep.

article thumbnail

What Is IT Management? Why Is IT Important for Businesses?

ProjectManager.com

Information technology, more commonly referred to as IT, is using hardware, software and the supporting infrastructure to manage and deliver data through various means, such as voice, video, etc. To get a better understanding of what IT management is made of, let’s take a moment to define each of these key areas.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Steps for Effective Problem Management in IT

ProjectManager.com

This becomes defined as an error when it’s identified as a design flaw or malfunction. The problem solving team can be an internal technical support team, or a group of external suppliers or vendors. A problem can be defined as when the cause of the problem report remains uncertain.

article thumbnail

12 Factors To Consider When Managing A Hybrid Workforce

NimbleWork

Prioritize Clear Expectations For Remote & In-Person Work Define what success looks like for both remote and in-office work. It conducts a thorough assessment of regulations like HIPAA to understand cybersecurity requirements for remote work and sensitive patient data. It is more than just tasks. Start by assessing their needs.

article thumbnail

Knowledge Management (Part 4): How to Implement and Use Knowledge Management Systems Correctly

Inloox

The previous blog post has already defined the organizational steps of the knowledge cycle. In the latter case, technical support tools such as internal e-mails, employee chat rooms or an intranet can help you. The software also offers the interesting function of defining skills and assigning them to people.

article thumbnail

Epicflow Implementation Guide: Essential Steps and Best Practices

Epicflow Blog

First of all, the company should define the objectives of the POC, including the specific functionalities or features they want to evaluate; gather requirements, and establish criteria for evaluating the software. Data adjustment and integration. Data adjustment and integration. Data quality and integration.

article thumbnail

Jira Anti-Patterns and How to Overcome Them

Scrum.org

Jira Anti-Patterns Gathering Qualitative Data on Jira Anti-Patterns I did not run a representative survey to gather qualitative data for this article. I want to aggregate these Jira anti-patterns and make them available to provide teams with a data-backed starting point for a fruitful discussion.

ChatGPT 197