What Is a Service-Level Agreement? (Example & Templates Included)
ProjectManager.com
NOVEMBER 17, 2023
It’s part of the contract between any technology vendor and sets up what will be levied upon them if the agreement isn’t upheld. Whichever SLA is used, it should be reviewed and modified by the customer and legal counsel as they skew in favor of the supplier. Project management software can help you keep track of SLAs.
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