The unbreakable bond: How outstanding service = brand loyalty
Rebel’s Guide to PM
AUGUST 8, 2023
In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build. Think tool tips, a well-populated online help section, FAQ, searchable terms and conditions, AI chatbots. year on year [iii].
Let's personalize your content