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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build. Think tool tips, a well-populated online help section, FAQ, searchable terms and conditions, AI chatbots. year on year [iii].

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9 Tips For Building And Managing An Excellent Customer Service Team

Proofhub

You’ll need to devote your time, resources, and attention to achieve productive results with your customer service team. The Power Of Top-Notch Customer Service The above image illustrates what customers expect from your service team. companies experience losses of more than $62 billion every year due to poor customer service.

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Agency client retention guide (with 8 strategies and expert tips)

Resource Guru

Increase team knowledge and expertise Retaining clients for extended periods allows your team the opportunity to accumulate valuable, industry-specific knowledge and expertise. All too often, projects derail due to lack of project scope, or scope creep sneaks up out of nowhere, jeopardizing the client relationship.

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11 Recruitment Assessment Tools You Can Rely on for Candidate Skills Testing

Teamweek

68% of recruiting professionals agree that technology is the best way to improve recruiting performance, with recruitment assessment tools a common feature of modern-day companies. Companies are finding that resumes just don’t cut it anymore and are turning to technology to make their hiring faster, fairer, and less risky.

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Business Tools 101: How Technology Touches Businesses

Runrun.it

Technology today is one of the primary and most important drivers for business growth. Many companies are looking at how make a more significant or continued investment into technology business tools to help them leverage their businesses better. Having the right technological business tools gives you an edge against the competition.

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Modern Workforce Management Solutions all Managers Should Know

Productivity Land

It’s important to stay up to date with the latest advancements in modern workforce management solutions to ensure your team is well-organized and productive. This blog post will explore the most popular modern workforce management solutions and how they can help you better manage your team. What is workforce management?

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43 Learning Resources for New and Experienced Project Managers

LiquidPlanner

Unless you work in the retail or hospitality industries, November and December usually bring a quiet calm to the office. Results Without Authority: Controlling a Project When the Team Doesn’t Report to You by Tom Kendrick. Leading a project team that doesn’t report to you is a whole new challenge in itself. You’re not alone.