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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build. Think tool tips, a well-populated online help section, FAQ, searchable terms and conditions, AI chatbots. year on year [iii].

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9 Tips For Building And Managing An Excellent Customer Service Team

Proofhub

You’ll need to devote your time, resources, and attention to achieve productive results with your customer service team. The Power Of Top-Notch Customer Service The above image illustrates what customers expect from your service team. companies experience losses of more than $62 billion every year due to poor customer service.

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31 DEI Tips: How to Promote Inclusivity in the Workplace

Teamweek

Statistics show revenues at companies with diverse management teams are 19% higher than competitors. These DEI tips will simplify inclusivity and help you plot your route to workplace diversity. One of the most productive DEI tips is creating unbiased, data-driven hiring processes. There are many ways to simplify DEI strategies.

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A Comprehensive Guide to Workforce Planning

Teamweek

Workforce planning typically involves five key phases , including identifying strategic objectives, conducting a workforce supply and demand analysis, performing a skills gap analysis, developing and implementing a workforce plan, and monitoring and revising the plan as needed.

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Agency client retention guide (with 8 strategies and expert tips)

Resource Guru

Increase team knowledge and expertise Retaining clients for extended periods allows your team the opportunity to accumulate valuable, industry-specific knowledge and expertise. Agency processes: An established framework your team uses to complete high-quality work on time.

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Managing Project Delays in the COVID-19 Age

LiquidPlanner

Projects can get delayed for many reasons from third party suppliers failing to deliver on time, to poor communication between project stakeholders sometimes the deliverables are simply not realistic within the project constraints. He says, “If it’s a short delay, you’ll likely have the same people on the project team when it resumes.

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ULTIMATE GUIDE TO SWOT ANALYSIS (in 2021)

Appfluence

To put it simply, it is meant to be a comprehensive study of reality (fact-based data) reflected in an organized list of key Strengths, Weaknesses, Opportunities, and Threats that affect whatever you’re analyzing. SWOT stands for Strengths, Weaknesses, Opportunities, and Threats. Weaknesses. So, What is a SWOT analysis?