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What is IT Service Management?

The IIL Blog

ITSM is strategising, designing, and operating IT services for your colleagues and customers; it’s about handling the risk for your customers, managing the design of IT services, and co-creating value to enable desired customer outcomes. Service Integration and Management, aka SIAM, was developed in 2005.

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Risk Management Resources

Herding Cats

Risk Management is essential for development and production programs. Risk issues that can be identified early in the program, which will potentially impact the program later, termed Known Unknowns and can be alleviated with good risk management. Effective Risk Management 2 nd Edition , Edmund Conrow, AIAA, 2003.

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A Compendium of Risk Management Resources

Herding Cats

This blog page is dedicated to the resources used to manage the risk encountered on software-intensive systems using traditional and agile development methods. Let's start with a critical understanding of the purpose of managing risk on software development projects. IEEE Transactions on Software Engineering , Vol.

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Risk Management is How Adults Manage Projects

Herding Cats

In a recent exchange in social media, it was clear the notion of risk and the sources of risk, the consequences or risks and managing in the presence of risk was in very unclear, when it was conjectured , we can simply slice the work into small bits and REDUCE risk. . This is good, but it doesn't reduce risk.

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Estimating is a Learned Skill

Herding Cats

The primary purpose of software estimation is not to predict a project’s outcome; it is to determine whether a project’s targets are realistic enough to allow the project to be controlled to meet them ‒ Steve McConnell. Software quality measurement,” Magne Jørgensen, Advances in Engineering Software 30 (1999) 907–912.

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Software Estimating Resources

Herding Cats

Flint, School of Management, Working Paper Series, September 2005.”. Monte Carlo Schedule Risk Analysis,” Intaver Institute, Inc. Eva Regnier, DRMI Newsletter, Defense Resources Management Institute, Naval Postgraduate School, Issue 12, April 8, 2005. Patnail, International Journal of Software Engineering, IJSE, 8.1,

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Basis of Estimating Software Development

Herding Cats

Software Sizing, Estimation, and Risk Management: When Performance is Measured Performance Improves , Daniel Galaorath and Michael Evans , Auerbach, 2006. Software Sizing and Estimating: Mk II FPA , Charles Symons, John Wiley & Sons, 1991. Software Cost Estimation with COCOMO II , Barry Boehm, et. IT Risk Management.