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Service Request Management in IT: Process & Best Practices

ProjectManager.com

When someone makes a request in the information technology (IT) world, whatever that might be, there’s a process involved to fulfill that request. This is called a service request and controlling that process is called service request management. What Is Service Request Management?

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Everything You Need to Know About Release Managers

Rebel’s Guide to PM

Do you have a release manager on the team? It wasn’t until I worked in IT as a project manager that I had a lot of contact with the release management process. In this article, I’ll explain what a release manager does and what skills you need to make a success of this role. What does a release manager do?

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Generative AI for Project Managers (PMI Course Review)

Rebel’s Guide to PM

If you’ve been on LinkedIn recently, you’ve probably seen someone in your network sharing that they have earned the Generative AI Overview for Project Managers badge by completing a PMI training course. Read on for my review. It’s not aimed at any particular job type or role, and you don’t need any project management experience.

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Change Control Board: Roles, Responsibilities & Processes

ProjectManager.com

Project management is methodical, but change is not. If changes are requested, the change control board shows how those changes are managed with the least amount of disruption to the project’s plan. A change control board is sometimes referred to as a change review board. This is why projects have a change control board.

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Agile Risk Management Strategies To Identify, Assess, and Mitigate Risks In Projects

Productivity Land

However, navigating uncertainties requires effective risk management. In this article, we will delve into the world of agile risk management, exploring strategies to identify, assess, and mitigate risks in projects. By recognizing and categorizing these risks, project teams can proactively address them.

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New Features vs. Technical Debt: A Product Owner's Dilemma

Scrum.org

The Product Owner must balance the demands of users against the need to ensure that the product remains up to date from a technical perspective. This often means that the Product Owner may need to choose between developing new features to satisfy customer requests and fixes for technical debt. What is technical debt?

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PRINCE2: The Project Management Method Explained

Rebel’s Guide to PM

PRINCE2® is a project management method. It’s structured, and experience-based, created from the lived experience of thousands of project managers and successful projects. It’s a customizable way of managing and controlling the work. What is PRINCE2®? PRINCE2® stands for Projects IN a Controlled Environment (Version 2).

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