What Is a Service-Level Agreement? (Example & Templates Included)
ProjectManager.com
NOVEMBER 17, 2023
A service level agreement, often abbreviated as SLA, is used in IT and professional services to define what a vendor is expected to do. As noted, a service level agreement is used to define the level of service that a customer expects from a supplier. Therefore, to better understand what an SLA is, we’ll define the three types below.
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