What Is a Service-Level Agreement? (Example & Templates Included)
ProjectManager.com
NOVEMBER 17, 2023
A service level agreement, often abbreviated as SLA, is used in IT and professional services to define what a vendor is expected to do. It’s part of the contract between any technology vendor and sets up what will be levied upon them if the agreement isn’t upheld. Project management software can help you keep track of SLAs.
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