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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

This overwhelming majority demonstrates that service excellence transcends other considerations and has a big influence on brand views. Service as the bedrock of sustainable growth Finally, exceptional service is the keystone that strengthens the link between consumers and brands.

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In-Depth: How To Create Better Work Agreements For Your Team

Scrum.org

Many studies have found that psychological safety has a positive influence on team effectiveness (Edmondson, 2014). We’ve always found the following sentences useful to complete for work agreements in this area: “We encourage each other to maintain a sustainable pace by …”. When someone in our team experiences a lot of stress, we …”.

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SAFe Simply Explained (Part 1): Core Competencies and Principles

Inloox

Origin and Basic idea The Scaled Agile Framework was introduced in 2011 by Dean Leffingwell with the goal of taking advantage of existing agile methodologies and scaling them across the entire organization. It is up to the management to create the right environment to positively influence teams and individuals.

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21st Century Leadership - Prologue

Scrum.org

The conversations strongly influenced what the reader will see in the coming posts in this blog series. It helps to have "the right people on the bus" and "in the rights seats on the bus" with the "right person driving the bus" (Collins, 2011), at the right time. . See this survey for exit criteria from step 4. Good to Great.

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The Complete Guide to Scaling Agile and SAFe for Business Agility

Agilemania

In 2011, Dean Leffingwell codified SAFe, the Scaled Agile Framework , to help bring the success that small teams have enjoyed with various agile methodologies such as Scrum or XP but scaled to the enterprise. Concentrate on Transversal topics for a sustainable adoption: Include them from day one of the adoption.

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In-Depth: The Evidence-Based Business Case For Agile

Scrum.org

Another approach is to track many organizations over time as they adopt Agile methodologies, while also measuring anything else that could influence their results other than agility itself. Hoda, Stuart & Marshall (2011) interviewed 30 Agile practitioners over a period of 3 years. But how can one feasibly do that? Thoresen, C.

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Risk Management Resources

Herding Cats

5, September/October 2011. A Simulation-Based Risk Network Model for Decision Support in Project Risk Management,” Chao Fang and Franck Marle, in Decision Support Systems , Elsevier, 2011. Khadaka, and Dan Melamed, AACE International , National Capital Section, March 17, 2011. IEEE Transactions on Software Engineering , Vol.