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The unbreakable bond: How outstanding service = brand loyalty

Rebel’s Guide to PM

This overwhelming majority demonstrates that service excellence transcends other considerations and has a big influence on brand views. A massive 96% of consumers say that exceptional service is critical in their choice to stay loyal to a business [i]. In addition, 89% of consumers moved to rivals after having a bad customer experience [ii].

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In-Depth: The Evidence-Based Business Case For Agile

Scrum.org

Another approach is to track many organizations over time as they adopt Agile methodologies, while also measuring anything else that could influence their results other than agility itself. Hoda & Noble (2017) identified learning processes as essential for teams to become Agile. 2013, June). But how can one feasibly do that?

Agile 200
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What Makes A Good Product Owner?

Scrum.org

Van Waardenburg & Van Vliet (2013) offer a case study in a large organization and conclude that “The Project Manager focuses on the ’how’ of a project, the Product Owner focuses on the ’what’”. Product Owners perform a wide range of challenging activities which require experience and high-status in order to be able to exert influence.”.

2014 206
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Working Remotely? This Will Hit You Next!

Scrum.org

During the Ebola outbreak 2013-2016, people exhibited anxiety-invoked behavior to a large extent. Individual actions are influenced by the actions of other individuals. Mass actions are influenced by the actions of the masses. The Role of Fear-Related Behaviors in the 2013–2016 West Africa Ebola Virus Disease Outbreak.

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Introduction to Program Management - How to Manage Related Projects

Project Pulse Journal

It requires an understanding of several considerations that can influence the outcomes of project and program management efforts. It encourages a holistic view of project interdependencies, resource flows, and stakeholder influences, which is crucial for strategic alignment and achieving long-term organizational goals. Dengiz, B.

PMO 52
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A Compendium of Works to Increase the Probability of Project Success

Herding Cats

Integrating Agile with EVM , EVM World, 2013. CPM-200: Scope and Organizational Management, Lesson C: Using Technical Performance Measures to Inform Earned Value Performance , EVM World 2017. Estimating and Reporting Agile Projects using the SRDR and Earned Value Management , PSM Users Group 2017, 12-16 June 2017, Crystal City, VA.

2003 54
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The PMI Talent Triangle: A Guide [for members and non-members]

Online PM Courses

Take a look at our reviews of the last three ( 2016 , 2017 , 2018 ). It’s 2013 report, ‘The High Cost of Low Performance’ led to some big conclusions, and a number of in depth reports that included: Navigating Complexity. Influencing and political acumen. Influencing. Our Articles about Leadership.

PMI 74