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What is IT Service Management?

The IIL Blog

I expect you’ll join me in recognising that Information Technology has existed for approximately 100 years. Information Technology is a young industry with several even younger career paths, one of which is Information Technology Service Management (ITSM).

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Implications of Artificial Intelligence on Project Management

The IIL Blog

AI technology will automate repetitive processes, generate insightful program reports, and highlight potential problems before they arise. Eugene is a Strategy and Management Consultant with three decades of Information Technology and Program Execution experience. degree in Information Systems from Texas Tech University.

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Estimating is a Learned Skill

Herding Cats

The same process for estimating is applied to multi-billion dollar projects we work. And the same process is applied to the Scrum development processes on those projects. . Here's some materials that provide the tools and processes needed to learn how to estimate. Laplante, ACM SIGSOFT Software Engineering Notes , Vol.

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Software Estimating Resources

Herding Cats

So start here to build your academic foundation, that can be put to work to build a foundation of validated experience of making estimates in the presence of uncertainty and protect yourself from fallacious claims that estimates are a waste, not needed, and produce bad resulting in the decision making process for those paying you to produce value.

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Risk Management Resources

Herding Cats

Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Norton, The Systems Engineering Process Office, MITRE Corporation, 6 June 1999.

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A Compendium of Risk Management Resources

Herding Cats

Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Norton, The Systems Engineering Process Office, MITRE Corporation, 6 June 1999.

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Estimating Accuracy Mathematics

Herding Cats

In the estimating business, like many things in project management, there is confusion about principles, practices, and processes. Software Engineering Metrics and Models. And download the paper that followed " A Software Metrics Survey. And download the paper that followed " A Software Metrics Survey.