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What is IT Service Management?

The IIL Blog

Most of these roles were based on aspects of IT operation, such as mainframe operation and maintenance, which later evolved into software development and commercialisation. As governments and organisations began to utilise IT to run their organisations, the concepts of ‘services’ began to evolve.

2001 78
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Project Management Maturity Models: A Basis for Reaching Your Organization’s Business Success

Epicflow Blog

The second dimension represents the maturity levels based on the Capability Maturity Model developed by the Software Engineering Institute (one of the most popular and widely-accepted models of organizational maturity assessment). Book a call with our expert. . Let’s take a look at these levels. . Level #1: Initial process.

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More Reuse of Established Terms to Mean New Things

Herding Cats

Probabilistic over Deterministic is standard estimating processes in every single book, paper, guideline, policy, and regulations governing the development in use of estimates in commercial (ITIL) and Government (all agency and GAO Estimating handbooks). Delivery Time over Development Time.

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Review of Product Development Books

Leading Answers

Also, organizations that embrace the whole digital product view still need help governing the ongoing process. This is where product development books can help. They describe the factors at play and provide ideas for guidance around planning, funding, staffing and governance. Allan Kelly, Software Strategy Ltd.;

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Cone of Uncertainty Bibliography

Herding Cats

I work in a domain where the CoU is baked into the Integrated Program Performance Management (IPPM) processes flowed down from the buyer, in this case, the Federal Government. But much has been done since then, and referring to the 1981 book is bad research method. IEEE Transactions on Engineering Management , 57 (4), pp.

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Without a Root Cause Analysis, No Corrective or Preventive Action is Credible - Part 1

Herding Cats

Gano, Atlas Books, 2007. What factors lead to software project failure?” “Automated Root Cause Isolation of Performance Regressions during Software Development,” Christopher Heger, Jens Happer, and Roozbeh Farahbod, ICPE ’13, April 21?24, What Are Problem Causes of Software Projects? Lehtinen and Mika V. 29 May 2013.

2014 45
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Misunderstanding Making Decisions in the Presence of Uncertainty

Herding Cats

Hybrid–Agile Software Development Anti–Patterns, Risks, and Recommendations,” Paul E. McMahon, Cross Talk: The Journal of Defense Software Engineering , July/August 2015, pp. Architecting Large Scale Agile Software Development: A Risk–Driven Approach,” Ipek Ozkaya, Michael Gagliardi, Robert L. Kirkeboen, G., &

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