The unbreakable bond: How outstanding service = brand loyalty
Rebel’s Guide to PM
AUGUST 8, 2023
The strong correlation between excellent service and brand loyalty is also a driver for long-term business success, as the 9 trends explored below explain. In addition, 89% of consumers moved to rivals after having a bad customer experience [ii]. User stories can help project teams put customer needs at the heart of what they build.
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