Function Point

MARCH 28, 2016

When the Customer Isn’t Right | Advertising Agency Software. In today’s consumer-centric world, the idea that “the customer is always right” passes as the norm. Without understanding this, a meaningful discourse won’t be established and the customer will never be satisfied with the answers we provide.

Software 40

Software 40

Project Risk Coach

SEPTEMBER 12, 2016

Achieve a customer service measure of 95% or higher by the end of the third quarter, 20XX. Train the customer service managers on the call center software by the end of the third quarter, 20XX. The sponsor might reply, “Our customer service measure has dropped from 95% to 87% over the last six months.

Software Review 232

Software Review Risk Management Risk Executing 232

Moira Alexander

JUNE 13, 2016

In most companies, individual departments or teams believe they hold the key to understanding customer needs more than other areas of the business. But the reality is that different departments simply have a different view into customer expectations and none has an all-encompassing view. CRM's role.

PMO 159

PMO Closing Initiating Risk Management 159

Rebel’s Guide to PM

OCTOBER 31, 2016

When your project is sliding sideways, you need your project stakeholders – clients, customers, sponsor – to work with you to help put things right. In other words, stop blaming the customer or your users and just get down to the business of sorting it all out. You’ll remember the names of their dogs so you can have “small talk”.

Energy 279

Energy Controlling Consulting Process 279

Moira Alexander

OCTOBER 24, 2016

For example, if the business model has a high degree of SaaS use, then integrating additional web-based software will be much more easily absorbed than a business with primarily in-house customized solutions. The cost to support and maintain customized solutions should be considered as well. The opposite may be true as well.

Risk Management 219

Risk Management Leadership Process Risk 219

Moira Alexander

DECEMBER 19, 2016

Become a customer relationship management expert. Further, it's imperative individual team members and the team as a whole not only understand their role and how it fits within the project goals, but also that they are committed to continuous improvement for optimal results that benefit the customer. Putting it all together.

Influencer 217

Influencer Leadership Risk Management Executing 217

Project Risk Coach

OCTOBER 3, 2016

What About Customer Approval? If the project is being undertaken to create products and services for a customer, the customer will likely approve the change requests. One way to handle this situation is to include the customer on the Change Control Board. Change requests that change the product specifications.

Controlling 278

Controlling PMO Consulting Project Cost 278

Kiron Bondale

OCTOBER 16, 2016

Through their Lean Startup work, Steve Blank and Eric Ries have popularized the idea of focusing on delivering a Minimum Viable Product (MVP) which will meet a customer’s core needs while minimize investment and providing opportunities for learning, refinement and the ability to fail fast. But minimum is very context-specific.

Lean 219

Lean Agile Process Planning 219

Project Risk Coach

NOVEMBER 7, 2016

invoice customer, pay claim). And your customers — as well as your team members — will not be happy! It is wise to distinguish requirements such as: Business requirements – describe why the project is being undertaken. User requirements – describes what the users will be able to do (e.g., System requirements.

Software Review 327

Software Review Technical Review Underperforming Technical Team Risk Management 327

Rebel’s Guide to PM

NOVEMBER 9, 2016

This could be on the customer side where they have lots of stakeholders who need to get involved, or because of a mix of suppliers or just because the project touches lots of different teams within the business and they all need to be kept in the loop. Complexity comes from having lots of different people involved in the project.

2016 342

2016 Leadership Defining PMI 342

Rebel’s Guide to PM

AUGUST 31, 2016

CourseConductor.com is a new customer review website that is positively disrupting the way professionals find project management training courses globally. However, out of all my conversations there have been two training providers who were extremely concerned about their customers writing negative reviews.

Prince2 186

Prince2 Software Review 2011 Sustainability 186

Musings on Project Management

JULY 22, 2016

Certainly not PMs which are at the behest of sponsors, customers, and other business interests. Politcal strategist Well, yes, but no. Certainly, self-sufficiency is the better game plan, but who gets to play in that green field? If they don't behave and get on the same page with the.

Planning 183

Planning Risk Management Risk 183

Moira Alexander

NOVEMBER 9, 2016

2: Customize your resume for each specific job or project. Many people might groan at the thought of customization when it comes to resumes, but it's important to remember what may seem like extra work up front can make all the difference between getting a call or not.

Leadership 279

Leadership Initiating Executing Planning 279

Rebel’s Guide to PM

OCTOBER 3, 2016

How many main customer groups? Action: Establish how your project is going to affect customer service. If it doesn’t, how could you address customer service through the work you are doing, either to maintain it or make service even better? That’s fine; you’re not expected to know everything on Day 1.

Software Review 302

Software Review Finance Initiating Project Cost 302

The Lazy Project Manager

NOVEMBER 7, 2016

It’s necessary for organizations to consider solutions to deliver projects on time and ensure customer satisfaction, despite the geographical distance of the team. As we’ve seen, international projects are subject to unique challenges in terms of communication and decision-making. Documentation and communication are essential factors.

Underperforming Technical Team 316

Underperforming Technical Team Closing Monitoring Defining 316

Redbooth

DECEMBER 8, 2016

Recently we added a new use for Amium — using an Amium channel to give everyone across the company instant insight into what our customers have to say. Like most companies, when we receive a call or email for support, a customer success team member answers it and creates a ticket. How’d we do that? And now we can act more quickly.

Software Engineering 87

Software Engineering Engineering Software 87

The Lazy Project Manager

AUGUST 5, 2016

There is an old story about a crisis in a company when it was discovered that one of their products was actually killing customers. The first press release read ‘Company X extremely concerned for its customers…’. Sadly the problems continued and more customers met their maker as a result of the killer products.

PMO 150

PMO Software Review Executing Leadership 150

Rebel’s Guide to PM

SEPTEMBER 30, 2016

How many main customer groups? Action: Establish how your project is going to affect customer service. If it doesn’t, how could you address customer service through the work you are doing, either to maintain it or make service even better? That’s fine; you’re not expected to know everything on Day 1.

Software Review 231

Software Review Finance Initiating Project Cost 231

Rebel’s Guide to PM

AUGUST 26, 2016

You must also seek out information from customers and other stakeholders to gather opinions about your products, projects. You can do that by taking a customer-centric approach on the project. Remember that feedback goes both ways. It’s crucial that you learn from your mistakes and evolve future deliverables.

Agile 191

Agile SCRUM Software Review Monitoring 191

Kiron Bondale

DECEMBER 18, 2016

Capability-centric pods take ownership for completing one or multiple features or customer journeys which will provide meaningful value to their stakeholders. Should funding for the product run short, there is a greater likelihood of delivering some key functionality to their customers. So how should work be structured across the pods?

Cadence 136

Cadence Agile Defining Planning 136

Kiron Bondale

SEPTEMBER 25, 2016

And some differences: Close involvement of customers and key control partners throughout the life of a project increases the likelihood of effectively identify and manage emergent risks. Technology, operations, change and stakeholders are just some of the potential sources of risk which need to be evaluated.

Risk Management 196

Risk Management Risk Agile Influencer 196

Kiron Bondale

JULY 3, 2016

Offer too low an estimate and not only will you set your customer up for an unpleasant surprise when Murphy strikes, you might also be dooming your team to a death march. Then confirm that the customer has the capability and commitment to spend a small amount of seed funding. Mr. Miyagi – Best way to avoid punch. No be there.

Estimate 136

Estimate Initiating 2010 Construction 136

Kiron Bondale

AUGUST 21, 2016

While most tools can be configured, few possess the ability to be fully customized nor is that a desirable practice unless a company wishes to assume the ongoing maintenance of such customizations. Tools don’t fit the practices.

Agile 146

Agile Construction Governance Government 146

Kiron Bondale

OCTOBER 23, 2016

When we read about the rationale for an agile approach to project delivery, the focus is often on the benefits realized by the company or by their customers. Frequent interaction with customers and other key stakeholders help to reinforce a team member’s appreciation for the importance of the work they are performing.

Agile 174

Agile Cadence 174

Moira Alexander

OCTOBER 17, 2016

Some can be higher-level considerations such as a shift in overall business strategies, hiring practices, service delivery, a change in customer base or any other factors. Several drivers may steer a business towards remote project management.

Infrastructure 219

Infrastructure Risk Management Closing Process 219

Rebel’s Guide to PM

AUGUST 5, 2016

Project managers typically have to work with a number of stakeholders ranging from clients and vendors to senior management and internal customers. Due to improvements in networking and the quality of internet connectivity, cloud based backup options have gained market share and are in fact superior to onsite backup in most applications.

Technical Review 170

Technical Review Software Review Transportation Risk Management 170

Kiron Bondale

MARCH 27, 2016

Over-processing occurs whenever someone continues to work on an activity past the point where it would be deemed acceptable from a customer’s perspective or past the point where meaningful value is being added. Let’s do a deeper dive into the waste of over-processing.

Process 120

Process Software Review 2015 Lean 120

Musings on Project Management

JUNE 8, 2016

Now, admittedly, this is more aimed at the business readiness swim lane, and the foreplay necesssary to get the business and the customer ready,

Leadership 174

Leadership Change Management 174

LiquidPlanner

OCTOBER 3, 2016

This philosophy originated, largely, at Toyota and is used to better align customer needs with manufacturing operations. Focus on the customer. One of the most important aspects of lean is the focus on the customer. In other words, focusing on the customer can flip thinking upside down.

Manufacturing 104

Manufacturing Lean Process Software Review 104

Rebel’s Guide to PM

JULY 31, 2016

With employees and customers from different nationalities working together, there is bound to be some clash of opinion. Also you’ll have to adjust to the cultural disparities and customs; remember, when in Rome, do as the Romans do! Consider The Differences and Find a Common Ground. Obviously about Parisians, not Romans.

Technical Review 164

Technical Review Software Review 2011 Software 164