article thumbnail

7 Hidden dangers of project management (Or why even well-planned projects sometimes fail)

Rebel’s Guide to PM

During a company integration program, customer service levels dropped by 25-50% because the team management focused their efforts on reorganizing and changing employees’ roles and responsibilities, all with “the best of intentions”. Consequently, the difference in corporate culture led to numerous issues causing anxiety among team members.

Planning 407
article thumbnail

7 Steps to Create a Useful Knowledge Base

Planio

What is a knowledge base? Self-Service Best Practices: 7 Steps to Create a Useful Knowledge Base For Your Customers. Choose who your knowledge base is for (or make multiple ones). How to write an effective knowledge base article. Building an effective knowledge base takes planning and work.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Unlocking the Power and Mastery of Development Approach and Life Cycle

Project Pulse Journal

Malinawan, PMP Navigating the complexities of modern project management demands a sophisticated comprehension of the Development Approach and Life Cycle Performance Domain. Delve deep into this insightful guide crafted to unravel the intricacies of Development Approaches. By: Meredith G.

article thumbnail

9 Tips For Building And Managing An Excellent Customer Service Team

Proofhub

You’ll need to devote your time, resources, and attention to achieve productive results with your customer service team. The Power Of Top-Notch Customer Service The above image illustrates what customers expect from your service team. companies experience losses of more than $62 billion every year due to poor customer service.

article thumbnail

How project management trends will change in 2020

Proofhub

2019 is the year when technology has started to revolutionize project management with innovative software. This trend enabled project management teams all around the world to perform tasks with equal capacity, as a result, delivering consistent results. Don’t let poor project management become a barrier in your success.

2020 97
article thumbnail

5 Effective Strategies to Better Manage a Distributed Team

Proofhub

A distributed team is a group of individuals who work across time, space and organizational boundaries with links strengthened by webs of communication technology. Companies with distributed team members have the luxury of accessing skilled personnel from all parts of the world at a reasonable price. Let’s begin.

article thumbnail

The Illusion of Velocity

Scrum.org

Moreover, I point to the advantages gained from leadership engaging directly with teams. The core of “Agile” is that the best products and solutions to customer problems emerge from self-organizing, cross-functional teams. Empowerment : In traditional settings, managers control who directs work and makes decisions.