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What is IT Service Management?

The IIL Blog

Most of these roles were based on aspects of IT operation, such as mainframe operation and maintenance, which later evolved into software development and commercialisation. As governments and organisations began to utilise IT to run their organisations, the concepts of ‘services’ began to evolve.

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Implications of Artificial Intelligence on Project Management

The IIL Blog

AI technology will automate repetitive processes, generate insightful program reports, and highlight potential problems before they arise. The future of AI in project management will depend on how we implement, use, and govern it! With a focus on communication, how will their role evolve? He received the PMI Fellow award in 2017.

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Reading List for the Cone of Uncertainty

Herding Cats

The program management processes should seek to reduce uncertainty in the variable of the project. If there is no process in place to reduce these variables, the probability of project success is reduced. 10 Deadly Sins of Software Estimation , Steve McConnell , Construx, 2002. "A 37–48, 2007. Eveleens and C.

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Estimating is a Learned Skill

Herding Cats

The same process for estimating is applied to multi-billion dollar projects we work. And the same process is applied to the Scrum development processes on those projects. . Here's some materials that provide the tools and processes needed to learn how to estimate. Laplante, ACM SIGSOFT Software Engineering Notes , Vol.

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Software Estimating Resources

Herding Cats

So start here to build your academic foundation, that can be put to work to build a foundation of validated experience of making estimates in the presence of uncertainty and protect yourself from fallacious claims that estimates are a waste, not needed, and produce bad resulting in the decision making process for those paying you to produce value.

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Risk Management Resources

Herding Cats

Taxonomy-Based Risk Identification,” Marvin Carr, Suresh Konda, Ira Monarch, Carlo Ulrich, and Clay Walker, Technical Report, CMU/SEI-93-TR-6, Software Engineering Institute, June 1993. IEEE Transactions on Software Engineering , Vol. Norton, The Systems Engineering Process Office, MITRE Corporation, 6 June 1999.

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Microeconomics and Risk Management in Decision Making for Software Development

Herding Cats

If we look at the discipline of software engineering, we see that the microeconomics branch of economics deals more with the types of decisions we need to make as software engineers or managers. Software engineering economics." IEEE Transactions of Software Engineering, 1 (1984): 4-21.